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Delivery & Returns – UK

We aim to dispatch all orders placed by 2pm weekdays on the same day, orders placed after this will be dispatched the following working day.

Standard Delivery   £5.95 (signed for) Dispatched and Delivered within 2-3 working days
Express Delivery
  • £10.00 Orders placed by 2pm Monday-Thursday will be delivered before noon the next working day.
  • Orders placed by 2pm on Friday will be delivered before noon the following Monday.
  • Orders placed after 2pm on Friday will be delivered before noon the following Tuesday.
Furniture & Fragile parcels £25.00 Delivered within 5-10 working days. Please allow up to 14 working days.

 

Delivery & Returns Outside of the Mainland UK

Standard Delivery £12.00 Dispatched and Delivered within 7-14 working days
Express Delivery

£15.00 Dispatched and delivered within 5-7 working days

 

In Store Returns

All purchases made in store will need to be returned directly to store within 14 days. This can be done in person or by posting items back to store.

Please provide proof of purchase with your original receipt and ensure products are returned in original packaging.

Standard delivery items purchased online or by telephone may also be returned in person to our Leyburn store14 days of receipt for a refund.

Faulty Items

If you believe your item is faulty please contact us via the contact page and we will get back to you within 48 hours.

Returning Bespoke Items:

Here at Russell home interiors and gifts we work with many makers across the UK and Yorkshire to provide bespoke gifts and furniture, these items have had many hours, love and care put in to them to make them especially for you and are not usually stocked at Russell Home interiors and gifts. This means once the order is place and payed for we cannot amend the order or accept returns.

Exchanges

We are able to offer an exchange for an alternative item, providing there is available stock. Please be advised that you are responsible for the returns postage cost.